The NSW department of Justice developed caselaw.nsw.gov.au in 1999 to publish decisions for public access coming from New South Wales Courts and Tribunals. The collection of decisions from civil and criminal matters published on NSW Case Law come from ten courts and five tribunals across the State.
Having recently and successfully delivered the Juror project for the Department of Justice, Toast was appointed UX/digital partner to strategically assess the online navigation and customer experience of its browser application on the NSW Case Law platform. This comprised of the execution of a full brand communications audit, as well as create the brand identity, digital brand, Style Guide, templates and stationery. Toast was also tasked with assisting with UI.
The purpose and outcome of the project is the dramatic simplification of access to NSW Court and Tribunal case decisions while also being universally accessible and device agnostic to responsive design. Clarity around the customer journey facilitated the design and development of the user interface (UI) which presents information logically, in keeping with not only NSW Case Law’s tone of voice but that of the legal profession. It is complemented by a design and colour palette that is implemented across all brand applications including a detailed digital Style Guide.
The project was awarded with Gold at the 2018 Sydney Design Awards in the Service – Government category.